Don't take our word for it.

Here are some of our clients' comments.

'We were impressed by Customer Satisfaction UK’s tried and tested methodology and experience. This was very effectively utilised to develop a thorough survey that provided our company with the insight we needed across all touch points with our customers. Based on the survey results, we undertook a plan across our business to focus on the areas of concern, as well as using the results in our sales and marketing messages. We look forward to using this invaluable survey on a regular basis to monitor our progress.'

Opal (Solutions Division) - Head of Marketing

'As FLAG Telecom operates in over 20 countries worldwide, we had previously struggled to single source our CSAT. Right from the outset, Customer Satisfaction UK made us feel comfortable. They not only took time to understand what we do, but also discussed our existing customer relationships to identify possible hot spots. The outcome, for the second year in a row, was a professional, detailed and successful CSAT survey, delivered on time and within budget. The results leave little in the way of interpretation and were distributed throughout the business without editing. Expectations exceeded.'

Flag Telecom - Marketing Director

'We found Customer Satisfaction UK to be an extremely approachable and professional organisation who took the trouble to understand the nature of our business and gain a detailed picture of our requirements. This understanding was adroitly converted into a thorough survey of our customers' experiences. They proved to be both creative and adaptable in the timely delivery of a detailed and precise analysis and report of customer perceptions and priorities which has helped Arkadin to better understand customer interactions across the business and to draw up and execute an action plan to both consolidate and improve customer relationships.'

Arkadin (UK) Ltd. - European Marketing Manager

'EnergyQuote had a requirement to undertake a customer satisfaction survey; Customer Satisfaction UK was chosen to carry out the research due to their professional and refreshing approach. From our initial conversations Customer Satisfaction UK worked closely with us to understand the way our business works and to develop a questionnaire that addressed all areas relevant to our customers.

Survey results and analysis were presented in a clear and concise manner that enabled us to communicate them to the business and to action the issues raised. We will be working with CSUK on other projects as we believe they are experts within their field.'

EnergyQuote – Marketing Executive

'Strong customer focus is one of Northgate Information Solutions' core company values. By providing us with unbiased customer feedback Customer Satisfaction UK is helping Northgate continue to improve that focus.

Northgate works with Customer Satisfaction UK to conduct a annual group-wide customer survey and they have helped us to improve our collection of customer opinions and perceptions through their considerable experience in both developing and undertaking such surveys and analysing the resulting responses.

Over time we have developed an excellent working relationship with Customer Satisfaction UK. Their efforts to understand our business and our objectives, their responsiveness to our needs, and their flexibility in the face of significant change within our businesses have all contributed to the success of our customer survey programme.'

Northgate Information Solutions - Marketing Manager

'The attention to detail and quality of the service provided by Customer Satisfaction UK was first-class. Thorough preparation ensured that not only did they fully understand our business, but also the key requirements that our customers had of us, before embarking on the survey. This meant that the subsequent results of the survey could be packaged and presented in such a manner that allowed us to extract maximum benefit from the whole process.'

@Road, Ltd. - Head of Customer Support and Services, Europe

'Customer Satisfaction UK have produced monthly satisfaction surveys for THUS for many years, always to a high standard and with a flexible, accessible approach that allows us to always be up-to-date with the ever-changing needs and expectations of our customers.

We find Customer Satisfaction UK to be very professional and always ready with improvement suggestions, both regarding layout of survey reports and content of questions. This support is invaluable to us and we wish them well as they launch their new website.'

Thus - Customer Relations Manager

'The services provided by Customer Satisfaction UK have been invaluable to our organisation and we are very impressed with the quality and helpfulness of their service.'

Veritas - International Customer Relations Officer

'BancTec Customer Services have worked with Customer Satisfaction UK to deliver our last two customer satisfaction surveys, on both occasions they have presented a very professional and creative attitude in the delivery of the survey. Their presentation of the analysis has ensured a better understanding of our customer requirements and their perceptions of BancTec, this in turn has created an improved service model from an internal and customer viewpoint. They deliver to agreed timescales and leave me in no doubt that we will work with them in the future.'

BancTec - UK & Ireland Customer Service Director

'Thank you for your efforts on our employee satisfaction survey. We were pleased with the questionnaire you developed for us and the administration went smoothly. We look forward to working with you again in the future.'

BancTec - HR Manager