"We have no other supplier that I would describe as 'faultless' in the same way that I
would Customer Satisfaction UK."
"As part of understanding and improving our business we commissioned Customer Satisfaction UK to find out what our customers thought of us. This was an excellent choice because Customer Satisfaction UK proved to be extremely capable - familiarising themselves with our business, defining, agreeing and implementing the customer survey, analysing the data and providing an insightful report with suggested action areas.
The staff are always professional but like a family: people care. Why aren't their services twice the price they are? The reports provided are amazing."
"As part of understanding and improving our business we commissioned Customer Satisfaction UK to find out what our customers thought of us. This was an excellent choice because Customer Satisfaction UK proved to be extremely capable - familiarising themselves with our business, defining, agreeing and implementing the customer survey, analysing the data and providing an insightful report with suggested action areas.
The staff are always professional but like a family: people care. Why aren't their services twice the price they are? The reports provided are amazing."
Customer Care Manager, Trapeze Group (UK) Ltd
"Over time we have developed an excellent working relationship with Customer
Satisfaction UK."
"Their efforts to understand our business and our objectives, their responsiveness to our needs, and their flexibility in the face of significant change within our businesses have all contributed to the success of our customer survey programme."
"Their efforts to understand our business and our objectives, their responsiveness to our needs, and their flexibility in the face of significant change within our businesses have all contributed to the success of our customer survey programme."
Marketing Manager, Northgate Information Solutions
"We will certainly be using their services again."
"Customer Satisfaction UK impressed us with the way they met our requirements. They were friendly and knowledgeable and as a result of spending time getting to know the company, produced a bespoke solution which was well tailored to the business model at Trade Direct.
The subsequent customer survey, results analysis and reporting yielded valuable action points to help improve customer satisfaction and business results in the areas of sales, customer service and communication.
"Customer Satisfaction UK impressed us with the way they met our requirements. They were friendly and knowledgeable and as a result of spending time getting to know the company, produced a bespoke solution which was well tailored to the business model at Trade Direct.
The subsequent customer survey, results analysis and reporting yielded valuable action points to help improve customer satisfaction and business results in the areas of sales, customer service and communication.
"Just like Customer Satisfaction UK, at Stryker, we don't just make promises;
we deliver results."
"At Stryker we set high standards, we focus on the fundamentals and we're relentless in attending to the details. We succeed when our customers succeed. We put their interests first in everything that we do. We not only give them responsive, timely service, we also help them to be more efficient. Therefore it is vital that we not only understand our customers' needs but that we regularly measure ourselves against their expectations. Customer Satisfaction UK allows us to do exactly that!"
we deliver results."
"At Stryker we set high standards, we focus on the fundamentals and we're relentless in attending to the details. We succeed when our customers succeed. We put their interests first in everything that we do. We not only give them responsive, timely service, we also help them to be more efficient. Therefore it is vital that we not only understand our customers' needs but that we regularly measure ourselves against their expectations. Customer Satisfaction UK allows us to do exactly that!"
Managing Director, Trade Direct Insurance Ltd
"We will be working with Customer Satisfaction UK on other projects, as we believe they
are experts within their field."
"EnergyQuote had a requirement to undertake a customer satisfaction survey; Customer Satisfaction UK was chosen to carry out the research due to their professional and refreshing approach.
From our initial conversations, Customer Satisfaction UK worked closely with us to understand the way our business works and to develop a questionnaire that addressed all areas relevant to our customers. Survey analysis and results were presented in a clear and concise manner that enabled us to communicate them to the business and to action the issues raised.
"EnergyQuote had a requirement to undertake a customer satisfaction survey; Customer Satisfaction UK was chosen to carry out the research due to their professional and refreshing approach.
From our initial conversations, Customer Satisfaction UK worked closely with us to understand the way our business works and to develop a questionnaire that addressed all areas relevant to our customers. Survey analysis and results were presented in a clear and concise manner that enabled us to communicate them to the business and to action the issues raised.
Director of Operations, Stryker UK Ltd
Marketing Executive, EnergyQuote
"Thank you for your efforts on our employee satisfaction survey. We were pleased with the
questionnaire you developed for us, and the administration went smoothly."
"BancTec Customer Services have worked with Customer Satisfaction UK to deliver our
last two customer satisfaction surveys, and on both occasions they have presented a very
professional and creative attitude in the delivery of the survey."
Their presentation of the analysis has ensured a better understanding of our customer requirements and their perceptions of BancTec. This, in turn, has created an improved service model from an internal and customer viewpoint. They deliver to agreed timescales and leave me in no doubt that we will work with them in the future."
Their presentation of the analysis has ensured a better understanding of our customer requirements and their perceptions of BancTec. This, in turn, has created an improved service model from an internal and customer viewpoint. They deliver to agreed timescales and leave me in no doubt that we will work with them in the future."
Human Resources Manager, BancTec
UK and Ireland Customer Services Director, BancTec
What Our Customers Say
T: +44 (0)1298 73051
Client
References
"Our business has seen significant benefits from working with Customer Satisfaction UK."
"The team's high level of engagement with us led to a good understanding of our business needs. Excellent quality data responses and business recommendations from the global survey form a key part of our customer satisfaction strategy. I look forward to working together again in the future."
"The team's high level of engagement with us led to a good understanding of our business needs. Excellent quality data responses and business recommendations from the global survey form a key part of our customer satisfaction strategy. I look forward to working together again in the future."
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Global Head of Marketing, Detica NetReveal
"We were impressed by Customer Satisfaction UK's tried and tested methodology and
experience."
"This was very effectively utilised to develop a thorough survey that provided our company with the insight we needed across all touch points with our customers.
Based on the survey results, we undertook a plan across our business to focus on the areas of concern, as well as using the results in our sales and marketing messages. We look forward to using this invaluable survey on a regular basis to monitor our progress."
"This was very effectively utilised to develop a thorough survey that provided our company with the insight we needed across all touch points with our customers.
Based on the survey results, we undertook a plan across our business to focus on the areas of concern, as well as using the results in our sales and marketing messages. We look forward to using this invaluable survey on a regular basis to monitor our progress."
Head of Marketing, Opal (Solutions Division)
"I was impressed with the management and all the staff at Customer Satisfaction UK
from our first meeting and right through the four week campaign. They grasped the
fundamentals of the Everyday Hero business quickly and were able to engage our
prospective clients in a very professional and sensitive way.
I would have no hesitation in using Customer Satisfaction UK again in the future and I would recommend them to anybody who is thinking of outsourcing their telemarketing campaign."
I would have no hesitation in using Customer Satisfaction UK again in the future and I would recommend them to anybody who is thinking of outsourcing their telemarketing campaign."
Managing Director, Everyday Hero