About Us
Since 1991, Customer Satisfaction UK has assisted businesses to achieve greater
commercial success by improving customer and employee satisfaction.
commercial success by improving customer and employee satisfaction.
As professional business advisors we offer a diversity of services, priced to suit any budget.
These include advice and support, satisfaction measurement and analysis,
and the provision of practical, cost-effective action plans.
and the provision of practical, cost-effective action plans.
Although UK-based, we work with clients and their employees and customers across many
industry sectors throughout the world.
What makes us different?
We tailor each project to your unique situation, ensuring that your needs are satisfied
as fully as possible. We do not propose generic 'off-the-shelf' solutions.
We work in partnership with you, developing the best ways in which to understand your
customers and staff, and to deliver the outstanding service they demand.
How we work
Careful consultation with you ensures we fully understand your business needs and
issues, winning confidence in our work and commitment to our recommended actions.
We focus on your key business objectives, helping to identify 'satisfaction drivers' -
elements of customer and employee satisfaction which have the greatest impact.
Ultimately, we turn customer and employee feedback into effective satisfaction
improvement plans, relevant to every part of your organisation.
Reduced staff turnover
The benefits of using Customer Satisfaction UK
Retention
We believe that any action to improve satisfaction must deliver a relevant, tangible and
cost-effective benefit to your organisation. We measure benefits in terms of:
Revenue
Recommendation
Working in close partnership with you is important to us.
Reduced costs
Increased customer loyalty
More business from existing customers
Winning new customers more easily
Satisfied customers cost less to support
Satisfied staff are more loyal
T: +44 (0)1298 73051
About Us
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